(If you used another tool, make sure to refer to your software vendor support site for specific instructions.) Using System Image backup But bear in mind that the steps may vary depending on the backup method you used.īelow you'll find the steps to recover your files when using the built-in system tools and OneDrive. If none of the methods outlined above have worked to get back your lost files, then you'll need to use a previous backup to recover them. Or it's been more than 10 days since you upgraded to Windows 10, in which case the system deletes these files automatically. Something may have happened during the installation and copy of the previous installation was never saved. If you don't see the Windows.old folder, you may have upgraded using the clean installation process which erases everything on your computer.
If you're upgrading from Windows 7 to Windows 10, and you created a Microsoft account during the process, your files may end up in the Administrator account, which is now disabled.
How to recover files using Administrator account Once you've completed the steps, the temporary account should go away, and you should now be able to access your documents, pictures, and videos from your original account. Note: It may take a few reboots until you see your account on the sign-in screen. Roaming options are currently unavailable," then reboot your computer.